Tuesday, 15 January 2013 10:11

Courier service

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As most of our orders are being couriered / shipped, Nationally and Internationally, door to door, we take great care of organising this service for our customers. 

Although the bulk of our orders are being delivered without any hick-up, there are many people and many processes involved (especially in International shipping), and therefore we advise to take note of our shipping and courier policy below.

 

 

Responsibility

We use only reputable couriers: DHL Express, FedEx, and UPS for our International shippings, and MDS Collivery for our national deliveries.
We can therefore pride ourselves that nearly all our shipments are being delivered in good order and in a timely manner.
This means however, that we completely have to rely on third parties, and although we are picky about our couriers for this service, we do not control the outcome of the complicated logistical process that any shipping actually is.
Unfortunately, and even though all parties involved, acted correctly and responsibly, it has happened that things went wrong with consignments while in transit.
 
Even though we do regret sincerely that deliveries run late, we can not take responsibility for any possible delay (i.e. customs delays, strikes, cargo tracking issues, flight issues, airport issues, etc), in the delivery of consignments. 
Therefore: ALL delivery times are based on realistic and tested estimated transit times – No responsibility is accepted for delays out of our control i.e. customs delays, strikes, cargo tracking issues. Etc., unless a guaranteed courier service (such as overnight service) has been negotiated.
 

Website pricing

All prices on the website are excluding delivery unless stated otherwise.
 
When it is stated, that delivery to your door by a National courier is included, then this includes Economy shipping only:
Delivery timeframe 24 to 72 hours within major centres - An additional 24 hours for remote destinations.
 

Special destinations

Please note that delivery to special destinations, such as but not limited to: Remote areas, Townships, Farms and Game Reserves, Mines, High Security Environments such as International Consulates, etc. are subject to additional courier fees.
 
When in doubt about the status of your delivery, kindly get confirmation before ordering.
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